Frequent questions
When will they have new merchandise?
We update our site weekly. If you want to find out if a particular item will be back, contact us and we can advise you. contact us
Can I cancel my order?
If you need to cancel your order, contact us immediately. We process orders after 24-48 hours after payment is made. If the order has not been processed we can cancel it and we will give you a refund. Once the order is processed, it cannot be cancelled.
I need to make a change to my order... what can I do?
If you need to change or cancel your order, please contact us immediately. We process orders after 24-48 hours after payment is made. If the order has not been processed we can cancel it and we will give you a refund. Once the order is processed, it cannot be cancelled.
Can I return or exchange the parts I bought?
We hope you are delighted with your order. However, if within 7 days of receiving your purchase you change your mind, we'll be happy to offer you a full refund credited to the card used in the original sales transaction or PayPal account.
All parts must be returned in a new, unused condition and in their original, undamaged packaging, along with your full returns note.
Items for return must comply with our Returns Policy:
Engraved or personalized pieces are non-returnable and non-refundable. We do not accept returns on sale items. Items must be returned unworn, unwashed, undamaged and in their original packaging.
When will my order be shipped?
Orders are shipped within 2 business days of purchase.
Shipping times may vary depending on the shipping method chosen.
What material is Lavender jewelry made of?
Our jewelry is made of plated brass (alloy metals) or 925 silver.
We offer 3 bathrooms:
-18ct gold
-14ct gold
-Rhodium.
Can I order by phone?
The fastest and easiest way to place an order is through our website.
If you cannot place the order online, write to us by WhatsApp at +52 5555003233 and we can help you place the order.
Have your order requirements, email address, and payment details handy.
I received the wrong product, what can I do?
Get in contact with us. contact us
How do I use a discount code?
If you have a discount code to use on our site, you're in luck!
Applying it is easy: just start the payment process and after putting your address and choose the shipping method. It will give you the option to put the discount code in a box.
Entering the discount code will apply the discount to the total amount of the order.
Can I earn points shopping at Lavender?
Sign up for our rewards program.
Every time you make a purchase, you can earn points based on the price of the part purchased and these points are added to your rewards point balance.
Use the points to receive discounts on your future purchases.
For more information about our reward points click here.
If you need more information or have any questions, contact us . We are happy to help you, you will get an answer in less than 48 hours.